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Contact us
Contact details for enquiries concerning the Service, products, orders, delivery and personal information.
Updated · 2026-09-11
Customer support
Email: support@wedrewit.com. Hours: Monday–Friday, 10:00–18:00 Japan time, excluding Japanese public holidays. We normally respond within 2 business days. Matters requiring confirmation with a manufacturing or delivery provider may take longer.
Business information requests
To request the seller’s legal name, business address or telephone number, email us with the subject “Business information request”. The information will be provided without delay before you make a purchase decision.
Order enquiries
For an existing order, include the order number and a clear description of the matter. For defects, incorrect goods or transit damage, attach photographs showing the issue.
Security notice
Do not send full card numbers, passwords, verification codes or access credentials from private links by email. WE DREW IT will not ask for a card PIN or SMS verification code by email.
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